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The new Consumer Duty has been introduced by the Financial Conduct Authority (FCA) to improve how firms serve their customers. The objective of the Duty is to set higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first.
The communications we send to customers should be easy to understand and the products and services we offer should meet their needs. We should always offer fair value and provide customers with the support they need, when they need it.
Under the new Duty we’re required to review our products and services and share the details with you, our broker partners, so that you can meet your obligations to find the most suitable solution for your customer(s) needs by the deadline of 31 July 2023.
You can download our Fair Value Assessments for each of our product categories below, which detail our approach to meeting the Products & Services Outcome and Price & Value Outcome, including the target market for each category:
If you have any questions, you can contact us by emailing firstname.lastname@example.org
Our current range of mortgage products available for download in PDF format.
Guidelines designed to give general guidance to mortgage brokers on the Melton’s lending criteria.
View our range of helpful guides and literature.
Search our FAQs for any questions you may have.