Coronavirus - Help us to help you.

We have temporarily reduced our opening hours.  From Monday 8 June our Principal Office will be open Monday to Friday, 9am to 6pm and closed on Saturdays. Please be patient with us while we work hard to minimise the impact of COVID-19 on our services. We apologise for any inconvenience this may cause.

Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.  We apologise for any inconvenience this may cause.

Key Temporary Criteria

  • Maximum LTV is 80%
  • We are now accepting new build applications up to max 80% LTV (60% for flats)
  • We have temporarily withdrawn all shared ownership products
  • We will consider furloughed applicants by referral only. Please contact us to discuss with full details of the circumstances before submitting an application
  • We are conducting desktop valuations on all applications up to 70% LTV that meet our AVM criteria. These can then progress to offer as normal. Applications above 70% LTV and those that do not meet criteria, will be progressed as far as possible and subject to a physical valuation before a binding offer can be issued. We are now instructing physical valuations in England & Wales


Thank you for your patience
The Melton for Brokers


Submit your Product Transfer Application in 4 Easy Steps…

At the Melton Building Society, we recognise the value and importance of the relationship we have with our intermediary partners. We offer a product transfer service for brokers, which includes the option to apply for a variation to the mortgage contract. We will pay a procuration fee for helping us to transfer our existing customers on to our loyalty products.

1. Confirm Client Details

You can email us to obtain details of your customer’s existing mortgage. We will need the customer(s) to provide consent for this information to be released. Please complete our Customer Declaration Form and email this to us at

2. Produce ESIS / Submit DIP

Product Transfer – Straight Switch

Once you have completed the advice process, you can view our current range of scheme transfer products in our Intermediary Product Guide and produce an ESIS for your customer from your mortgage sourcing system.

Products Transfer including Variation

If the product transfer request includes a variation to the mortgage contract such as a change to the term or repayment type, you will need to complete our Variation Decision in Principle Form and email this to us at


Important information to note:


We will complete a credit search for all applications where a variation is included. We will also need to complete an affordability assessment in the following circumstances:

  •  If the existing monthly repayment increases by the higher of 2% or £22
  •  Where the term extends into (or further into) the customers retirement
  •  If there is a change to the repayment type from interest only to capital repayment

If an affordability assessment is required, please use our affordability calculator to ensure your application meets our criteria.

3. Submit Product Transfer Application

After you have provided the customer(s) with a ESIS and received confirmation that the DIP has been accepted if a variation is included, you will need to complete our Product Transfer & Variation Application Form. Once completed and signed by your customer(s), please email this to:

Straight switch –

Variation included –

4. Product Transfer Complete

Once the product transfer is complete, we will send confirmation to both you and your customer.

If you have any questions, our FAQ’s might help, alternatively you can call our Broker Support team on 01664 414144 or email us at

Product Guide

Our current range of mortgage products available for download in PDF format.

Download product guide

Lending Criteria

Guidelines designed to give general guidance to mortgage brokers on the Melton’s lending criteria.

View Lending Criteria

Literature & Useful Info

View our range of helpful guides and literature.

Find out more


Search our FAQs for any questions you may have.

Search our FAQ’s

Service Update

Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.

We apologise for any inconvenience this may cause.