Coronavirus - Help us to help you.

We have temporarily reduced our opening hours.  From Monday 8 June our Principal Office will be open Monday to Friday, 9am to 6pm and closed on Saturdays. Please be patient with us while we work hard to minimise the impact of COVID-19 on our services. We apologise for any inconvenience this may cause.

Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.  We apologise for any inconvenience this may cause.

Key Temporary Criteria

  • Maximum LTV is 80%
  • We are now accepting new build applications up to max 80% LTV (60% for flats)
  • We have temporarily withdrawn all shared ownership products
  • We will consider furloughed applicants by referral only. Please contact us to discuss with full details of the circumstances before submitting an application
  • We are conducting desktop valuations on all applications up to 70% LTV that meet our AVM criteria. These can then progress to offer as normal. Applications above 70% LTV and those that do not meet criteria, will be progressed as far as possible and subject to a physical valuation before a binding offer can be issued. We are now instructing physical valuations in England & Wales


Thank you for your patience
The Melton for Brokers


The Mortgage Credit Directive


The Mortgage Credit Directive (MCD) provides an EU-wide framework of conduct rules for mortgage activities. It sets minimum regulatory requirements that members must meet to provide consistency in protecting consumers taking out credit agreements for residential property. We have summarised the key changes and how we intend to meet these before the implementation date of 21 March 2016.


Mortgage Credit Directive changes will be implemented by the Melton on 15th March 2016.


Although the ESIS (European Standardised Information Sheet) will replace Key Facts Illustration (KFI) by 21st March 2019, we will initally be moving to KFI+ and you should be able to produce these in the same way as you currently produce KFI’s.

Reflection Period

We will be introducing a 7 day reflection period. A customer can accept the offer at any time and request funds without restriction by the reflection period – to do so customers should email or telephone the Completions Team on 01664 414141.

Binding Mortgage Offers

Mortgage offers will be binding on the date of issue subject to the conditions detailed within it.

Consumer Buy to Let

We will be lending in the new catergory of Consumer Buy to Let and will be launching a product when we implement our MCD changes. Any firms wanting to submit a Consumer Buy to Let application must hold the relevant new FCA CBTL permissions. Our application forms have been updated to help you to identify the type of buy to let application being made.

Foreign Currency Mortgages

Foreign currency mortgages will not be offered or accepted – only income paid in UK £ sterling and liable to UK tax will be considered. Assets held abroad or in a currency other than UK £ Sterling will not be considered as a suitable repayment strategy for interest only mortgages.

Service Update

Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.

We apologise for any inconvenience this may cause.